Privacy Policy

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Effective Date: 20 July 2025 

We are committed to protecting the privacy rights of our online users (“users” or “you”). This Online Privacy and Cookie Policy (the “Policy”) has been crafted to inform you as to the ways we collect, store, use, and manage the information you provide in connection with our website (collectively, the “Site”).

TriWrite is a trading name of CubeWriter Limited ("Our Company" or "we"). This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

- Personal identification information (Name, email address, phone number)

How do we collect your data?

You directly provide TriWrite with most of the data we collect. We collect data and process data when you:

- Register online or place an order for any of our products or services.

- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

- Use or view our website via your browser's cookies.

How will we use your data?

Our Company collects your data so that we can:

- Understand who our customers are and the type of services they are looking for, to inform the development of our online platform and identify features of value.

- Email you on developments of our services and products based on what we think you might like.

- Process your orders, manage your account.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

When you pay for products offered for purchase though the Service, our payment processing service provider may also retain this information to enable you to purchase additional items through our Service without having to re-enter it each time. We do not directly access or store your credit card information and we will not use your payment information we collect except as needed to fulfill your purchase and/or communicate with you regarding your transaction. 

How do we store your data?

Our Company securely stores your data. The personal information we collect, as described in this Policy, is being stored on secure internet servers and is accessible from anywhere in the world. You expressly agree with your personal information being stored and processed in those countries.

We will keep your information for as long as we need your data to allow you to use the Service, though generally no longer than 5 years.

Marketing

TriWrite would like to send you information about our products and services that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of Our Company and partner companies.

If you no longer wish to be contacted for marketing purposes, please email info@triwrite.com.

What are your data protection rights?

You have the right to request access to and correction of your data, in line with The Personal Data (Privacy) Ordinance. If you make a request, we will respond to you within one month. If you would like to exercise your data protection rights, please contact us at our email info@triwrite.com. You may also write to us at TriWrite, CubeWriter c/o Accolade, Unit 2406B, Grand Millenium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org/.

How do we use cookies?

Our Company uses cookies to improve your experience on our website, including understanding how you use our website and keeping you signed in. We may also use cookies for advertising.

What type of cookies to we use?

There are a number of different types of cookies. Our website uses cookies for:

- Functionality. Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and locations you are in. A mix of first-party and third-party cookies are used.

- Advertising. Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policy of other websites

The TriWrite website contains links to other websites. Our privacy policy applies only to our website, so if you click a link to another website, you should read their privacy policy.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@triwrite.com

Write to us at: TriWrite, CubeWriter c/o Accolade, Unit 2406B, Grand Millenium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD). Details are available on the PCPD website: https://www.pcpd.org.hk/english/complaints/introduction/introduction.html